Ecommerce Management

Your ecommerce team, from day one.

We are your company's ecommerce team, working remotely: a senior team that runs your online store day to day, so you don't have to hire a dedicated profile before the channel justifies it.
I want an ecommerce team
Remote ecommerce team fitting in as one more piece of the company
One more piece of your team

Remote, but inside your company.

We can be your external ecommerce team or join your company as an embedded team. We work remotely, but it feels like being part of the house.

We are a senior team with more than 15 years running online stores, our own and our clients’, across very different markets.

We work at 100% from minute one, with minimal briefing, and we leverage the economies of scale of a team that runs several stores at once.

Essential requirement: an email account on your online store’s domain. We use it to communicate inside and outside your company, as one more member of the team.

Day to day

We handle the operations of your online channel.

We start from an ecommerce plan and a sales target, both essential to execute the strategy. From there, we manage the day to day.

01

Customer service
We answer your customers through the store's channels, on your domain and in your brand's tone.

02

Carriers
Shipment tracking and incident handling, in direct contact with the delivery companies.

03

Warehouse
Coordination with your warehouse so every order ships on time and the store's stock is up to date.

04

Product team
In touch with whoever manages the product: new releases, catalogue and store product pages.

05

The rest of the company
We talk to every department to unblock whatever the channel needs, such as exports, customs or paperwork.

06

Reporting
Daily data on kpi.connectingthedots.es and weekly or monthly reports for the sales team and management.
Technology

Any ecommerce platform.

We have experience with all of them: Shopify, the fastest-growing, as well as Magento, PrestaShop, WooCommerce, Salesforce Commerce Cloud, SAP Commerce and custom-built platforms.
Hours that fit

A team that scales with your store.

We assign the team's hours according to what your store needs at each moment.

A store with one or two orders a day doesn’t need the same hours as one with a hundred. And Black Friday or Christmas don’t take the same hours as a slow month.

Our team is scalable: it adapts and grows with your online store’s needs. Try moving the slider.

How we start

Ready in days, not months.

We get going with minimal briefing, in four steps.
Plan and target

We start from your ecommerce plan and a sales target. If you don’t have one yet, we prepare it with you.

An account on your domain

You give us an email account on your store’s domain: from then on we speak on behalf of your brand.

Daily management

Customer service, carriers, warehouse, product and coordination with the rest of the company.

Reporting

Every day on kpi.connectingthedots.es, and every week or month, reports for sales and for the CEO.

B2C, B2B and exports

For stores just starting out and for established companies.

B2C and B2B: same process, different volume

Getting an order from the company to the customer works the same in B2C and B2B. What changes is the volume and the complexity.
  • B2C online stores
  • B2B and trade orders
  • Campaign peaks such as Black Friday or Christmas
  • Hours adjusted every month

Exports, customs and paperwork

If you need to sell abroad, we coordinate with the areas of the company that make it possible.
  • Export orders
  • Customs management
  • Paperwork
  • Coordination with every department
Need to Know

Frequently asked
questions.

What we're asked most about our ecommerce management service.

For companies that are starting out and can’t yet dedicate a full profile to online sales because the channel doesn’t justify it, and for established companies that want to optimise their cost structure with a senior team.

Because it’s what lets us work as part of your company: with it we talk to your customers, carriers, warehouse and internal teams on behalf of your brand. It’s an essential requirement.

As many as it needs. We assign hours according to order volume and season, and adjust them every month: a slow month is not the same as Black Friday or Christmas.

Yes. It can be a single month (for example, so we run your store in August while you’re on holiday) or an open-ended collaboration. It depends on what your company needs.

Yes, it’s needed to execute the strategy and have a sales target. If you don’t have one, we prepare it with our ecommerce plans service.

All the usual ones: Shopify, Magento, PrestaShop, WooCommerce, Salesforce Commerce Cloud, SAP Commerce and custom-built platforms too.

Start a Conversation

Tell us about your project.

We work with brands and distributors across Spain and Europe. If you want to grow digital revenue with structure, seniority, and accountability — let's talk.
  • We respond within 24 business hours
  • First conversation is always exploratory — no commitment
  • Budgets tailored to project scope. Optional variable, objective-based budget.
  • Senior consultants handle your project from day one
  • Available in Spanish, English, Italian, Portuguese

Book a Video Call